Communication and Motivation Ideas for today’s audiences

Capturing your meeting’s “golden nuggets”

While meetings give us the time to flush out ideas and listen to explanations that are longer than 30 seconds, sometimes it’s a sound bite – or what I call “golden nugget” – that sticks in our minds and eventually becomes that key lesson we take away. As we close out 2012, here are some of my favorite golden nuggets, some with accompanying graphics or information, which became a weekly tradition for me this year to post to my Esprit Productions’ Facebook page.
 
Actions follow intent. If you intend to be customer- or quality-driven, act that way.
 
Benefits are almost always more important than features.
 
Learn how to give first-rate presentations so that the message you are trying to deliver is the same one the audience receives.
 
Dress like the audience. Sit with the audience. Participate in the teamwork exercise.
 
Strive to be known as "rainmaker", people developer, or decision maker.
 
Hope is a required ingredient for success.
 
Send thank you notes to people who help you.  Read more »

Scoring for the customer

Always know who your client or customer is, no matter what your job.
 
This golden nugget is a particular favorite of mine as a service provider. It’s one which I fondly relate to one of my longest-standing clients, Siemens, and a recent event I produced for them that I’d like to share here. Read More »

Innovative Ways to Give Gifts

The holiday season is soon approaching and many of us don’t know what to buy for our friends and family. Or, how we can top a gift from last year. According to the recent article posted by Fast Company, “6 Innovative Ways To Gift”, this holiday season is a time to utilize the social outlets available to find gifts for all of your friends and family. There are apps for food lovers, shopaholics, regifters, or the pickiest person on your list and “…the explosion of players in the social gifting space means there’s a service that’s right for each person on your gift list.    Read More »

One of the great joys of travelling for meetings and events is that hopefully on one night you can get out of the hotel and see the real city that you are visiting. In this case Boston is the city and the neighborhood is their famous North End. It has the distinction of being the city's oldest residential community, where people have lived continuously since it was settled in the 1630s. Though small, the neighborhood has approximately 100 eating establishments, and a variety of attractions. It is known as the city's Little Italy for its Italian-American population. My client Vince and I took a cab over from our hotel and when we got dropped off on this particular Saturday night the area was abuzz with people going to their favorite restaurants and enjoying this beautiful fall evening. For the most part they were all small family owned Italian restaurants and as you walked by each one the intoxicating smell of garlic floated over Hanover Street.

We found a great little place and was lucky to get seated right away between two large Italian families. The conversations were loud and filled with laughter. The waiter was very knowledgeable about everything on the menu and the owner came by several times to make us feel like were his best customer.

After dinner we were looking for a “little something” for dessert and coffee and was amazed to see that some of the biggest lines in the North End to get in were for the delicious bakeries in the area.

http://www.boston.com/travel/boston/neighborhoods/north_end/

So next time you are out of town make sure that at least on one night you don’t eat in the hotel or at one of the typical chain steak houses and go to one of the wonderful neighborhoods that that city has to offer.

Best Wishes for a Happy Holiday Season,

Ron Springer